Icelab Networks Knowledge Base

NOTE: As a courtesy, we provide information about how to use certain 3rd party products such as Mac Mail. We do not endorse or directly support this software. For additional setup instructions or assistance with this product please contact Apple or your IT department. Apple and Mac Mail are registered trademarks of Apple Inc. All rights reserved.

Before you can use Mac Mail to send and receive email, you need to create your email account on the server. Click here for instructions on how to create a new email account at your domain.

1. Open Mail (click it on the Dock or open it from the Applications folder).

2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.

3. Fill in the Full Name, Email address, and Password fields.

4. Deselect "Automatically set up account" if it is enabled. Click Continue to proceed.

5. Choose the POP Account Type.

6. Give your account a useful description, such as "John Smith’s Email" or "My Office Account". It can be called whatever you want.

7. Incoming Mail Server: mail.yourdomain.com (where ‘yourdomain.com’ is your hosted domain)

8. User Name: you@yourdomain.com (be sure to use your full email address, all lowercase)

9. Password: Enter your Mailbox Password

10. If prompted for Incoming Mail Security settings, simply click Continue to proceed. 

11. For Outgoing Mail Server, a useful description such as "John Smith’s Outgoing Mail Server". It can be called whatever you want.

12. For the Outgoing Mail Server details, use mail.yourdomain.com (where ‘yourdomain.com’ is your hosted domain).

13. Select "Use Authentication" and enter your full Email Address and Password. Click Continue to proceed.

14. If prompted for Outgoing Mail Security settings, simply click Continue to proceed.

15. Verify your settings in the Account Summary. Check "Take account online". Click "Create" to complete the process.

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