Icelab Networks Knowledge Base

If you do not know what your FTP login is for your web site, you can obtain your credentials one of two ways:

1. Click HERE to open a support ticket and request your login details. Our staff will reset your password and you will receive an email with all of your login information, usually within a couple of hours.

               NOTE: Login credentials are always emailed to the account owner and/or technical contact

2. Log into your control panel. Click on your domain and then click the Setup icon. Here you will see your FTP username and a password box. Type your new password to set it. Click OK.

If you want to use your hosting control panel to set the FTP credentials but are unsure of how to login, please read this article.

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