|Help & Support|
1a. Icelab Networks LLC, hereafter referred to as Icelab, provides web hosting, email hosting, and other internet services in a shared server environment. Icelab has certain legal and ethical responsibilities regarding the use of its computer network and the equipment involved in these services. By using our services, you agree to the following terms and conditions of use of the service, and any changes or modifications made and published online by Icelab.
1b. Icelab's general policy is to act as a neutral provider of access to the global internet. Icelab reserves the right to suspend or cancel customer access to any or all services provided by Icelab when Icelab decides that the account has been used inappropriately.
2a. General Usage Policies
(A) Participation in denial of service attacks from our servers or network is strictly prohibited.
3a. Usage of Icelab Servers
All accounts are to be used by the primary owner only. Customers are not permitted to resell, store, or give away web hosting services off of their web site to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Customer is not allowed to host multiple web sites within the same hosting package. Exceptions to this include advertising, classified ads, and personal ads.
3b. Technical Support Services
Icelab Networks strives to provide the best support services in the industry. In order to provide the most timely and reliable support, Icelab Networks provides assistance via telephone, email, and web-based support systems.
4a. Unauthorized Usage
Icelab will strongly react to any use or attempted use of an internet account or computer without the owner's authorization. Such attempts include brute force password cracking or portscanning. Any unauthorized use of accounts or computers by an Icelab customer, whether or not the attacked account or computer belongs to Icelab, will result in action taken against the attacker. Possible actions include cancellation or account suspension, and civil or criminal legal action all subject to the seriousness of the attack. Icelab reserves the right to cancel accounts at any time if we feel the TOS has been violated.
5a. Commercial Advertisements (spam)
Unsolicited commercial advertisements are not allowed from our network and will likely result in account suspension and cancellation. If the account owner is guilty of sending unsolicited email, a $500 fee will be applied and the account canceled. Commercial advertisements are unwelcome in most usenet discussion groups and on most e-mail mailing lists. Inappropriate posting ma y result in account suspension or cancellation. See the newsgroup or mailing lists charter for whether advertising is allowed or not . Spamming, or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Spec ific descriptions of mail violating the TOS are as follows:
(A) Unsolicited mail which is sent to users whom did not subscribe or ask for mail in any way from the sender. This includes mail wh
ich has unsubscribe instructions.
6a. Payment Policies
All accounts are set up on a pre-pay basis. Setup fees are charged for some accounts. All pricing is guaranteed for the term of pre-payment. Icelab reserves the right to change prices at any time. Payment is due previous to the end of each billing cycle. If 15 days have passed and payment has not been posted, the account may be suspended until further notice. The customer is r esponsible for all money owed on the account from the time it was established to the time the customer notifies Icelab to request te rmination of services. All payments must be made in US dollars. Accounts which have a negative balance may be sent to a collection c ompany for money owed and a $25 administration fee applied.
Customers wishing to cancel accounts with Icelab must provide Icelab with a 30 day notice by email, fax, or written letter prior to the next billing. Icelab reserves the right to cancel service at any time for any reason. If the cancellation is caused by the cus tomer violation of these polices, no refund is due. Annual payments are non-refundable even if Customer cancels prior to the end of a 12 month term.
7b. Customers exercising their right to the 30 day money back guarantee do so under the following conditions:
(1)Cancellation notice is to be made by emailing firstname.lastname@example.org or by opening a support ticket at http://support.icelab.com/
8a. Lawful Purpose
Icelab reserves the right to refuse service to anyone. Customer may only use Icelab servers for lawful purposes. Tr ansmission of any material in violation of any federal, state or local regulation is prohibited. This includes, but is not limited t o copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designati on of any materials as such described above is left entirely to the discretion of Icelab management. Shared hosting is intended for the end user only. Customer may not sublease, subhost, or give away control of any portion of Icelab resources. Doing so will result in immediate account cancellation.
Customer agrees that it shall defend, indemnify, save and hold Icelab harmless from any and all demands, liabilitie s, losses, costs and its claims, including reasonable attorney's fees asserted against Icelab, its agents, its customers, officers a nd employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by custo mer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold Icelab harmless against liabilities arising out of:
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Icelab servers
Icelab will not be responsible for any damages that you or your business may suffer. Icelab makes no warranties of any kind, expressed or implied for services we provide. This includes loss of data resulting from delays, nondeliveries, wrong deliv ery, or disk failures and any and all service interuptions caused by Icelab, it's employees, or upstream providers. Icelab reserves the right to revise its policies at any time, without notice.
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